We’ve all known that moment when we needed a helping hand…
Someone you can count on because you know they’ll be there for you, whatever the time or occasion. Someone to guide you through whatever comes your way. And together, you can accomplish much more than you could on your own. Someone who speaks your language, is always on the same wavelength and knows exactly what you need, and sometimes, even before you do.
Let us introduce you to the SAP Companion.
What is the SAP Companion?
The SAP Companion, integrated with SAP Enable Now, represents the key objective of your training and active support strategy to strengthen the knowledge management of your users. Implementing new software often requires users to adapt. The SAP Companion helps accelerate this transition, reducing learning times while improving the user experience and productivity.
This will allow your IT team to concentrate on more strategic tasks, while ensuring the successful deployment of your new software.
How does it work?
The SAP Companion offers centralized, diversified knowledge management by providing your target software with a application overlay to support your users in their workflows or critical steps.
It allows you to condition the appearance of help based on a multitude of factors offering a personalization of help based on the user journey.
It proposes to force the appearance of a sign to help the user without having to launch the SAP Companion.
It is possible to communicate directly into the target software in order to inform users of an upcoming update, maintenance or any other announcements targeting this software.
It guides your users through a signage (Contextual Help) present on your pages.
It accompanies your users’ hand to guide them step by step (Guided Tour) through the completion of a critical process or step.
It centralizes all the content of your training campaign.
Agnostic, the solution works with all SAP and non-SAP solutions.
This tool is not only aesthetically appealing, but also extremely easy to use, thanks to the ability to create and distribute content through a single tool, the SAP Companion Web Editor and the SAP Companion Web. Like an editor, authors have the power to decide when to publish, offering the flexibility to make content available immediately or at a later date.
Today, consolidating microlearning and proactive help features within the target software is the best way to strengthen user resilience in the face of daily disruptions.
In conclusion…
In a world where the complexity of software and processes can sometimes seem overwhelming, the need for a reliable, intuitive companion is felt. So imagine having the daily availability of a guide who understands your needs even before you express them, while accompanying you step by step along the way, offering personalized support when you need it most. This companion is the SAP Companion..
By seamlessly integrating knowledge management into your operations, the SAP Companion characterizes itself as much more than just a software tool. It becomes your teams’ trusted partner, helping them to overcome challenges and maximize productivity. With just one click, it provides instant access to a wealth of relevant, up-to-date resources, tailored to every stage of your journey.Equipped with smart features such proactive content delivery and contextual help, the SAP Companion simplifies complex processes and keeps your teams focused on essential tasks.
